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Antiwork

Small Woman Owned Business Has Microsoft Ads Accounted Closed With No Reason

I'm Sorry but I need to vent. My wife and I own a legitimate small business but continue to face an uphill battle advertising. While our industry giants continue to use paid advertising without repercussion. Tonight in the latest saga, Microsoft let us run up a bill and then decided to close our advertising account with no reason. Here is the chat: Jesther Hello! Transcript, press arrow keys to navigate. Bot said:Let's get you connected with a person to assist you with your question. 1 attachment. Let’s get you connected with a person to assist you with your question. Bot said:Jesther has joined the chat 1 attachment. ChatJesther has joined the chatMicrosoft Answer Tech Agent said: Thank you for contacting Microsoft Support. I am Jesther. How can I help you today? Agent said:Please be aware that if you switch apps or change focus to another window while working with us,…


I'm Sorry but I need to vent. My wife and I own a legitimate small business but continue to face an uphill battle advertising. While our industry giants continue to use paid advertising without repercussion. Tonight in the latest saga, Microsoft let us run up a bill and then decided to close our advertising account with no reason. Here is the chat:

Jesther

Hello!

Transcript, press arrow keys to navigate.

  • Bot said:Let's get you connected with a person to assist you with your question.
    1 attachment.
    Let’s get you connected with a person to assist you with your question.
  • Bot said:Jesther has joined the chat
    1 attachment.
    ChatJesther has joined the chatMicrosoft Answer Tech

  • Agent said: Thank you for contacting Microsoft Support. I am Jesther. How can I help you today?

  • Agent said:Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.

  • Agent said: Hello there!

  • You said: hi

  • You said: for some reason my ads account was locked

  • Agent said: Good day!

  • Agent said : May I know whom I speaking with?

  • You saidJ***** B******

  • Agent said: Oh I am sorry to hear that, I understand how confusing when your account got closed without specific reason don't worry as I will be more than willing to help on the said account acces.
    1 attachment.

  • Agent said :Nice meeting you here in chat, Justin. How's your day going?

  • You said: Great, thank you

  • You said: its going well

  • You said: a bit cold

  • You said: how about yours

  • Agent said: That's nice to hear. Same here, we have cold weather right now, also pretty excited since I am planning to watch good movies after my shift. Thanks for asking.

  • Agent said: By the way, to further assist you, may I kindly have the email associated with your account please?

  • You said: i believe the email is J************@***.com

  • Agent said: Thanks, Justin. To verify your account, I will be sending a 6 digit code and then kindly paste it back here please.

  • Agent said: Code sent.

  • You said: sure let me check

  • Agent said: T hanks.
    You said:*****

  • Agent said: Account verified! I am now checking into your account to see how we can fix the account access issue. May I have at least 3-5 minutes for this please?

  • You said: sure, take your time

  • You said: thanks

  • Agent said: Thank you so much for patiently waiting.

  • You said: no problem

  • Agent said: As per checking on the said account, I am afraid to say that it is already permanently closed by our account specialist and for privacy and security reason they don't disclose the specific reason for closure. I know that this has an impact with your business, Justin and that's why I am really eager to help. It's just that our account specialist closed the account after thoroughly reviewing it. I hope that you'll understand me with this.

  • You said: no i dont understand

  • You said: why was it closed

  • You said: that doesnt make sense

  • You said: Why was my account closed?

  • You said: why was i not contacted

  • You said: what kind of bullshit operation do you people run

  • Agent said: I totally understand that you want to know the reason for closure, Justin. I really want to provide you the reason since I know how it feels and I know how confusing it is on your end. However, as per our process. The account specialist can't provide the reason for closure to maintain security and privacy of your account and our platform.

  • You said: haha you really made me laugh outloud

  • You said: so since you couldn't fulfill your end ill be blocking the charge for the balance on the account.

  • You said: and ill be posting this on every platform to show how big tech is trying to limit free speech.

  • You said: thank you Jesther

  • Agent said: I know that this really has an impact on your business, Justin. I wish as well to assist you in different concern instead of this like achieving your campaign goal. However, this is something that I don't have control with.

I know i lost it a bit at the end but this is the 3 account this week and 12th total because of our industry. Thanks for listening.

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