Industry I work in has been hit pretty hard by stock shortages (brexit,war,import tariffs,strikes,energy costs,etc) as a result we are having to quote around what our customers actually want, sometimes we are quoting 4-5 different versions of out of stock just to give customers options.
This morning the big boss is in and we all have a fun meeting where we are told that our conversion figures are too low and “asked” how can we bring these up, in fact this was a rant about all the pricing support he has given us, different matrixes and price breakdowns and asked whether these where too complicated for us to follow, we needed more training, whatever.
Several of us tried several different ways to explain that if we are quoting 4 different options and the customer only takes 1 then we have got 100% of the work even though our conversion might only be 25%. No matter how we tried to explain it he just kept repeating that he wants to see our conversions go up, but that we also should continue to offer alternatives where possible.
Is there some version of English to spreadsheet translator available for management types?!