Posted this in the call center sub-Reddit days prior. But posting again here
I started this job at a call center last month for a cement company as a customer service rep. They don’t like to be called a call center but that’s exactly what it is. It seemed fine at first, but after the 3 week training I was set on the phone by myself. Made a couple mistakes my first week which was expected.
According to my supervisor who seems to love to micromanage it appears that I don’t know how to talk on the phone. Meaning I take too long to do certain things and the calls get drawn out. Even though I’m still resolving the customer issues.I also have severe adhd which I informed him about, so I tend to process /do things a bit differently.
He treats me like I’m slow and gave me additional training. Even though the people I have train me again said im doing fine.
Aside from my supervisor. I just can’t deal with the shitty customers and toxic environment. Which is already taking a toll on my mental health. I literally get anxiety when I go there now.
I have a bachelors in supply chain management and couldn’t really find a job in my field after graduation so I took this job. Despite having experience as well.
Thinking about just getting an IT cert or my cdl. All I know I just can’t do this anymore. Big respect to anyone that does any customer service job. I already started applying aggressively to new jobs.
I never had this much anxiety in my life and I was in the army.
Also ever since I got this job, I literally started having some sort of panic attacks in my sleep. Like it feels like someone is strangling me and I can’t breath. It’s been noted by family members and friends it seems like there’s been a shift in my personality as well, like I’m depressed. Well this job has been killing me mentally.
Update: received about 4 calls today regarding my applications and have a 20 minute zoom interview with a recruiter on Thursday for a job actually in my field. Also got in contact with a program coordinator about getting a cdl, and it looks good.