I used to work as an AGM for a famous pancake restaurant. I was untrained prior to the position, and uncertified; the only real “training” I got was “You'll learn along the way,”
It started off okay, (besides the fact that the GM kept saying everyone was incompetent and couldn't do their jobs right), and I asked questions constantly because I wasn't sure what I should report to her or not.
Well then, she was getting irritated at all the questions because apparently I'm supposed to know what to do right off the bat.
When I asked her what I should communicate with her after she got mad at me for telling her someone switched shifts halfway through the shift, she said “we've talked about this a million times already.” When in fact, we had not because I wouldn't have had questions in the first place.
She would neglect her work and I'd find rotten food in the fridge and it would be my fault.
Then I fixed someone's hours on the POS because that server forgot to clock in, and I got written up for it.
She would get on my ass about the labor, and make me send people home until it was just me with 10 tables all sat at the same time (I was also closing manager/server on the weekends), and stress me out.
I ended up passing out from anxiety, and she told me it was because I didn't eat enough during the shift.
One week later, I show up for a shift and she fires me, telling me that the reasoning was because my drawers were always short (which was a lie because I rarely ever had a short drawer), and because I told a couple of customers that they can speak to my GM because they weren't satisfied with anything I was doing.
I was furious, it was an amazing job and I was set up to fail from day one.
None of my customers had a problem and I often stayed longer to help because of being shortstaffed.
Ty for coming to my ted talk