Yesterday was a special day to me so I decided to celebrate at this very fancy Sushi restaurant with my partner. We was a bit late but the restaurant was still very packed, we had to wait for 30 minutes to get a table, then staffs mistook our order and on top of it the food was kinda not very good? Like our grilled fish was undercooked and some of the sushi pieces was unseasoned. We were really annoyed but we decided to not let the staff know.
When we left, the waitress gave us this form to review the services, and we thought that we should be honest about it. We gave the service about 3 stars, but still mentioned that the restaurant was very packed so we were generally empathetic about it, and like we expected it to be something automated. But nooo…. 2 minutes later a manager stormed out and dragged a cook and a waiter to us and forced them to apologize to us. We were truly horrified and tried to tell them that the issue is not that serious and we still had a great time, but the manager still insisted those poor people bowing down and apologize again.
That was so ghoulish because the cook was so tired and the serving staffs were clearly swamped, yet they still dragged them out and humiliate them. Kinda fucked up the whole night for me, even more so because me and my partner was the cause.