The WiFi went out so I can’t do my job until it’s fixed. So I went to my direct boss who is absolutely gutless when it comes to problem solving (I actually have to tell them what to do sometimes). Basically said he didn’t know how any of it works and that was that. Then I say I’m going to reset some things. No answer. So I just start resetting things and still nothing. Then I send an official ticket in. An hour goes by, no answer there. So then I message the IT manager directly and they said they will look into it. Apparently I have to be the adult and get the ball rolling yet again because no one in management gives a shit. I’ll try to keep you guys updated.
EDIT: the WiFi is working again. Who knows, I might get a poker chip for taking initiative or some shit