Why doesn't the manager above them take care of call ins and let the store manager know when they are needed. If someone is on call in specific companies they answer to a higher up. The moment of management it is expected to answer for shifts covered in Estados. But the store manager is not specifically on call for anyone other than their leads. Why is that? I do not care about if, then it is because the workers have no person to cover them. Management does not always suck. A person can do what they need to. However, there willnot be an incentive. Agm is answering to customers, and the gm is answering to he workers. She has no way of keeping everyone. Why is someone not following their job so someone else is falling the context of their jobs description. She cannot follow her job description. She is paid salary.