I've been the only “helpdesk” support at my company for over 5 years now (with the company for almost 9 years). I was told I would be able to grow my role, learn new things. Over 5 years later we've grown so much our internal staff numbers have doubled. I'm literally drowning in helpdesk every day, let alone all the equipment and in-office tech management and other IT admin duties I'm also tasked with. I finally get to a point of proposing we hire a new helpdesk so I can get help as well as start to grow my role out of helpdesk last November. I finally get told in May that I can pursue a role change and possible hire. So I do, I even get compliments on how well-written and thorough it is. And then they tell me “can we spread some of the tickets around? Hiring someone local is a big financial commitment” blah blah bullshit. I can barely take a day off let alone vacation, the offices are a disaster because I DONT HAVE TIME OR HELP and I'm spending at least one day a week scrambling between helpdesk and setting up tech for at least one start the following week every week that I need to ship early because everyone is remote. I am so behind on equipment repairs and orders. I feel like screaming, I feel so disrespected. You know what is a big financial commitment? Replacing me when I quit because you just won't hire someone local. I feel like my insides are on fire, AHHHH!