TIP: headphone mode puts the phone on hold without music. I do not get paid enough to be yelled at.

But you're paying me to act so I will act like I am listening. Switch back every 10 seconds to see if they are yelling still. Then say blah blah blah blah blah. Transfer hang up, or real hold to 'find' the answer to their question. Luckily I need things in writing at my job to take action so blah blah blah.