I work for a help desk that is severely understaffed right now. Turn over rate isn't the worst in the world but it's not great. We are overworked every day. I currently don't have the numbers for how many people we have on staff, but I do know this: as of right now, we currently have:
1 director who oversees all of us
3 managers
3 leads
…and the rest are help desk analysts.
Today, our director announced the hire of a 4th manager. To make matters worse, this manager is an outside hire, i.e. someone who has never worked here before, and is going to be trained to be in charge of some of us that have been here for years. Instead of elevating someone internally.
I already know this is not going well within our team, and it's causing a major morale issue, as if it wasn't bad enough already.
Sorry I don't have anything more meaningful to add, other than the fact that myself and a lot of my colleagues are beyond pissed off at this point. We don't need more managers. We need more workers. Everyone is overworked and stressed out. We are angry but at the same time feel helpless to truly do anything about it.
Vent over.