The original POST: HERE
Please brace yourself, this is going to be long
Today I was in an all-day meeting regarding this issue, and many things happened.
Before, I have to make some clarifications. For starters, I meant 300k. In my county we use the numeric system 300.000,00 instead of 300,000.00 so that’s why.
Also, important for the story is some background: How the company usually operates is that they buy the product from many small producers and then sells It for a bigger price, my commissions are calculated as following: (Price of sale – Price of purchase) *10%.
However, a few months ago some of the product that was bought was contaminated with an antioxidant, this makes it considerably harder to sell and it was sitting in a warehouse waiting to expire.
For this reason, and to incentivize sales, management decided to eat the cost of that purchase as a loss and give to us in sales a commission based only on the price of sale (meaning 10% of what we sold of that product)
Now, for the last month we have actually made much more money from commissions, and this benefit will last until the product is sold out.
When I made the sale for 300k, my boss (who isn’t management, but rather sales coordinator) was pretty upset, because it meant that he (and the rest of the team) will have less commission. He actually tried to stop the sale from going throw several times before his idiotic act of rejecting payment, but I had stopped him.
Now, regarding what happened yesterday, the sale was finalized the day prior, the client had accepted the quality, (which is usually the hardest part) and was ready to make the payment in the morning. So, the morning comes, and my idiot boss rejects the first payment right before lunch and does not tell me. Then, he talks to the client while I am at lunch so, when I come back, I do not know what's happening. Then, around 4pm he rejects the second payment in front of me and that’s when the client loses his mind, calls my boss, and tells him there is no business.
I tried calling the client, but he didn't answer me. I learned from the after sales representative that this was in fact the second payment rejection. I just could not believe that my boss would put his job in danger just to screw me over. At this point I don’t confront him, I just go home.
Now, in the evening I receive an email from the office manager (my boss’s boss) saying that there will be a meeting at 8am to discuss the complaint from the client. I arrived at 8am to the meeting and it’s only the office manager, the CEO and me. The CEO starts telling me: “before I fire you, I will let you tell your side of the story”. That’s when I tell them everything, and the CEO says, “tell that fucker (my boss) to get in here now.”
Apparently, the client had decided to file a formal complaint to the office manager but forgot to mention that he was complaining about my boss and not about me. and When the OM saw the 2 emails rejecting the payment, he thought it was my fault and immediately told the CEO about it.
When my idiot boss walked into the meeting room, the CEO yelled at him about being so idiotic and putting his own interest before the company. My boss then replied saying 3 things:
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He didn't personally send the emails rejecting the payment, the poor 20-year-old girl that works with us in after-sales did. And he did not give her the direct order to do so, she just misunderstood his comments about how the client should assume the cost (This is total BS)
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He has an email from the Office Manager where he specifically says that the bank fees are too high and that he should look into reducing them, this apparently was proof enough that there was no wrong doing on his part. (This is also BS)
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He thinks that it was really unfair that I would get such a big commission at the expense of the rest of the team. He thinks it's better for morale in the team if we all get a piece of cake, instead of only me. (Definitely more BS)
After many hours of back and forward between us, the rest of the team and even the client, many accusations, and even tears the following was decided:
The CEO fucking somehow is convinced that he shouldn´t fire the idiot, but instead they decided to fire the 20 year old girl who couldnt even defend herself.
The CEO personally apologized to the client, and got him on board with the business again, but at a discounted rate and with no commission to me (I was punished for not being aware of what was happening with my client)
I will get a bonus of $8K for getting the client, but no commission from sales to him, and also my commission rate will be increased in the following year to 15%
My idiot boss will keep his position, but he will have no commissions or bonuses (everyone discovered he had many bonuses for dicking around).This pissed him off so much he quit on the spot.
The Office manager casually tells me that the now open position of sales coordinator could be mine.
My now Ex-boss then decided to tell the CEO that the sales team was not selling the product before because we knew that they would increase the commission rate if we waited. This pissed the CEO so much, he demanded to see all negotiations in the past months, starting with my client.
I almost got fired for starting my negotiations with the client after the commission was increased, needles to say the promotion is now definitely not mine. I just didn't get fired because almost every member of the sales team did the same thing.
What a rollercoaster of a day. For all of those who suggested I should quit right away, I am thinking about it, but a 15% commission rate sounds way too good to me. I will have to wait until the end of the month to see if they keep that offer after what happened. And also, who is going to be my new boss.
If anyone wants to know, the product was Palm Kernel Oil