I worked for Victoria's secret and we frequently got male callers that masturbated on the call or said horrifically sexual things to us.
My managers told us we could not hang up and if we did it would be call avoidance. (Which led to termination)
They said to sound boring so the caller would hang up (to harass the next worker basically”
My manager said my voice was “flirty” and that's why the callers wouldn't hang up.
Anyho I ended up quitting after suffering from nightmares and trying to kill myself from the stress. I would literally throw up from fear before work and felt like I was going to have a panic attack constantly because I never knew if the next call would sexually harass me.
I still have nightmares and it's hard for me to hold a job or talk to people.
I just wanted to share my store I guess. I've completely socially isolated after this.