Not proud of it. I definitely regret it.
I applied to a Customer Service Representative position recently and landed an interview w/ two supervisors.
They made me feel really comfortable and everything was going great until we actually started the interview.
I guess I was expecting the questions to be geared towards “customer service” (?) I don’t know. They asked me questions about any projects/project deadlines or any goals you had for past projects. I genuinely didn’t know how to respond as i’ve never dealt with projects before as a CSR
I then sent him this email
Hey, thanks for checking in. I had to excuse myself after the first set of questions as I felt as if I wouldn’t be able to properly answer them. I’ve never had a position that was suited towards projects or meeting deadlines.
I’ve been in the customer service industry for around 4 years now and the questions being asked weren’t questions that were related to my past experiences so I didn’t understand how to properly answer them. For example, was there a time when you meet deadlines or tell us about your past projects? I felt as if my eligibility or chances of being offered an position at [company] was already minimized due to my lack of experience pertaining to the questions being asked. I most definitely didn’t leave because I wasn’t interested in the position as I am very interested in working for [company] but I’m afraid that I won’t be able to satisfactorily answer the questions being asked.
He then said
[my name],
Thank you for the feedback. I’m sorry to hear that. I’m going to speak with [supervisor] as we provide them with interview guides that don’t really speak to that. I’m hopeful we can revisit this with you so please stay tuned.
so yeah i mean.. i wanna work here but dang those interview questions killed me. any advice?