Had a meeting with my boss last week where she described the ways she wants to continue to evolve our team’s “perception” across the business. She doesn’t see us as the internal IT department, we’re the “Customer Service Solutions” department.
We were told:
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Our office door needs to be kept open so people can feel free to walk right in with problems. Apparently it's our fault for not hearing when people knock lightly on the door. Doorbell wasn't an accepted alternative.
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We need to help with anything people ask at any time, even if someone lost their name badge (which we don’t provide in the first place) or doesn’t know where the cafeteria is.
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The business has enough covid precautions, we don't need to be afraid of people coming into our room, remoting into someone’s computer shouldn’t be our primary method for working with our “customers” (coworkers), etc etc.
She’s not budging on these new “improvements”, so I suppose I’ll wait with baited breath for the day she pops her head back in after complaints about our office’s volume (we’re internal IT, it gets loud and crass sometimes) start to accumulate from our hall-mates.