writing from Colombia and this is the actual situation of my SO
My SO is working in a callcenter, in customer service chat for a certain APP that lets you manage CASH in the US and have been working from home since 2020 and all was good but the client (company) said they should go back to the office.
The callcenter agreed with the client then said they all had to go back and put a poll for it. Of the 600 agents they have more than 95% said they will quit if WFH is eliminated (a requeriment for this campaign is C1 in english at least, so its kinda hard to find workforce in our country, even more when there are a ton of other callcenters looking for people with WFH spots).
At first they offered things like
– better cafeteria and relaxing zones (that no one uses because the time you are there is entirely working and the timed breaks make the trip to those places take at least half of your break time)
– paid susbscriptions to rappi prime (something like doordash but with susbscription it wont have delivery fees) and spotify
The workers still said they quit and the company panicked, pushed back a few months the change to the office and now it said will compromise on the demands from the workers so they dont quit.
The workers already asked for:
– Less hours a week (from 48 to 40) with an increase in pay (still negotiationg this)
– Transportation from office to home provided by the callcenter (from home to office each one has to find how to get there)
– 1 Paid lunch for every agent for each 8 hour workday inside the office.
By law they already have 15 bussiness days a year for vacations, 1 break of 15 mins for every 3 hours worked and 1 lunchtime of 1 hour for every 8 hours, enough sick leave provided by doctor notes from the EPS (something like an insurance but a hybrid between private and public), paid EPS, monthly payments to retirement fund (based on salary), 2 yearly bonuses each one equal to 1/2 monthly salary and a unemployment fund yearly paid equal to 1 monthly salary.
Well all this story is to ask the community WHAT ELSE SHOULD THEY ASK? because the company its all hands on deck to compromise and with the devaluation from our contry currency it wont cost much to them.
SO ANY IDEAS?