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Help! Anyone work in customer success?!

I’ve never done customer success, and I have a “mock call” interview coming up. I really need this job. Here’s the prompt they’ve given me to prepare: “Recently, one of your Enterprise Customers (A US-based SaaS company) purchased 100 Adobe licenses. This is their first purchase of Adobe, although they have been using Adobe for several years. You have a call scheduled with the company’s Director of Digital Transformation, Tina, and her colleague, Ryan, who is the current Adobe administrator. ASK: Prepare to run an effective 20-minute first-meeting call with Tina and Ryan.” And they’ve scheduled me to do this in three sessions: 45-min. block, 30-min. block, and another 30-min. block??? How do I prepare for this?


I’ve never done customer success, and I have a “mock call” interview coming up. I really need this job.

Here’s the prompt they’ve given me to prepare:

“Recently, one of your Enterprise Customers (A US-based SaaS company) purchased 100 Adobe licenses. This is their first purchase of Adobe, although they have been using Adobe for several years. You have a call scheduled with the company’s Director of Digital Transformation, Tina, and her colleague, Ryan, who is the current Adobe administrator.

ASK: Prepare to run an effective 20-minute first-meeting call with Tina and Ryan.”

And they’ve scheduled me to do this in three sessions: 45-min. block, 30-min. block, and another 30-min. block???

How do I prepare for this?

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