I question myself CONSTANTLY here. I work in the office of a plumbing company. My dad is the owner, my brother is the VP, and another woman runs the office. I am an assistant. I try really hard but this company has so many moving parts that it's easy for things to get lost in the shuffle. I write myself notes to keep on top of things so I don't forget. Every afternoon I check tomorrows job folder to make sure all the tickets are there. Especially the jobs I take. Yesterday, I checked the folder and saw two that I missed and I put them in. There were actually three that I missed but I didn't see it until the customer called wondering where the plumber was this morning. I was able to get it handled relatively easily but the more I think about it the more angry I get. Ultimately, it's my fault. I know that. But Every. Single. Time. this has happened someone has caught it and said “Hey, we're missing this ticket,”. This hasn't happened in a very long time because it never gets this far. I check the folder, I fix it before it's caught. Someone here saw that the ticket was missing and chose not to tell me so that I would have to deal with an angry customer. If it JUST affected me I would accept my screw up and lick my wounds but it doesn't. It affects a customer who is taking time off work to wait for a plumber, and it affects the plumber who was clearly sent on another job and now has to rearrange his day. Like I said, I know this is my fault, but it feels like they play these games with me to knock me down. To make me feel like I'm bad at my job. And there has been SO MANY TIMES that I KNOW I made a job ticket and they tell me that it's not there. I feel like they're gaslighting me into making me quit or finding reasons to deny my yearly raise. When an invoice isn't sent out they look at me. When I'm not given the job tickets back by the plumbers I can't bill out the job. But they see it as my job to keep track of every single job ticket. It's an impossible task, considering they take them with them on their jobs. Certain plumbers are good with pricing things up and getting payments there on the spot but that's only maybe 25% of them. I've tried to tell them to have the men keep tablets on them, they can price everything up and even run the customers cards! But no, “We've been doing business this way for 60 years and we ain't changing,”
And god help me if they hear me complain. Customers call because a part wasn't ordered one of THEM forgot to order it and HOW DARE I groan when I see them calling because they're still waiting. They aren't the ones that have to deal with the consequences!
I just feel so overwhelmed. I applied for another job yesterday. One that fits what my college degree is for, Social Work. Paying $10,000 more a year and offers 4 more weeks of Paid Time Off. You have no idea how much I want this job, because right now I just want to cry.
ETA: I think the mistakes I've made are valid mistakes but I think that they're responses are much harsher than deserved. I think if I were not a family member I would've been treated with more grace.
ETA: I started keeping notes on there direct attacks on me and not just these. I'll paste them here.
Date Unknown- Brother told me that as soon as dad retires that I should probably leave right behind him because he would fire me the following day.
September 22, 2021 – Brother freaked out because I didn't tell a customer who was speaking to me what Brother was whispering to me at the same time. I can't listen to a customer while brother is also speaking to me. I put the customer first and didn't hear what Brother was telling me. He exclaimed: “YOU SUCK AT YOUR JOB”. He just didn't want to speak to the customer himself. He wants me to be able to listen to both at the same time. I told him on this day that if he ever speaks like this to me again I was leaving on the spot. He shrugged and said he didn't care.
January 3rd & 4th- I gave birth to my stillborn son on December 29th, was discharged from hospital December 30th. December 31st was a work holiday. Dad called me relentlessly on Monday and Tuesday to see when I would be back in the office. I went back in on Wednesday.