I recently graduated this year from uni, and my friend I met through uni found a job online working for a corporate company. My friend had worked there for two months, and as I was continuing to look for work she referred me. I applied, got hired and we are both casual employees both getting decent pay per hour. First day was in the office and now we are remotely working from home.
Given the fact that my friend (and colleague) has worked before me, and another woman who is in the same sector as us. (There's only four of us at the moment) have more caseloads, and as i was going through the ropes, learning within the first two weeks i wasn't receiving any cases but was still going to get paid for roughly 6 hours of work each day as i was still learning.
Now i'm around a month and a half into the job, I know my bearings well, and i've gotten the hang of things i get around 10 caseloads or so a day and i manage to work through them in a timely manner. The thing is, when i'm very communicative to my boss on zoom, he checks my caseload and says “you dont have many cases today ill get you to log off for now” when i've only worked for two hours, an hour or even 30 minutes some days. Then he says 'you can come back at 3:00 pm to finish the rest as you have calls then' and that's probably like 3-4 hours of work?
I just checked my friends caseload and she only has 5 right now. I have 7. I know she will stay for the whole 6 hour shift, yet i'm being asked to leave, then come back just to finish some calls i have.
I'm just feeling very frustrated as it's like a start, stop start, stop frequent thing. I don't really know what to do? I've asked my boss if i can have some more cases, and sometimes he turns it off for days, so that i receive none. I genuinely do not know what to do and it's really frustrating me? I need this job, and i need money. I know i'm just a casual employee but i feel like i'm getting treated differently? I don't know if i should start doing everything super slow to stretch out my day, or if i'm showing TOO much initiative? isnt this what having a job is meant to be like? You have work, do your tasks, spend time ON the tasks, then get paid for doing your hours?
I'm probably ranting but also genuinely need advice. I don't know what to do as this is my first big job outside of Uni.