Okay, I am not sure if this is the correct sub for this, I am jot a good story teller but here it goes.
I work in IT. 3 years ago a big telecommunication company, (like 100,000 employees big)outsourced support to the company who hired me as a contractual employee for one of the platforms used for the company operations. I was hired because they dont have enough in-house resource who has the skill for this platform and the knowledge transfer from the previous support needs to start. So yeah, I learned everthing along with a teammate who resigned a year after.
Fast forward to today, we now have total 6 resource who work as a “team” for this project. I did knowledge transfer to each of them including a clueless manager who barely have an idea on how the system and workflow works. I tried teaching them how things go, all the integrations but them having little to no knowledge on how the platform works didn’t helped. For some reason, the company cannot find a decent resource who actually has experience. They were hired because they know the other half of the system we are working on.
The thing is, I am working remotely in a diff timezone. We are doing 24 hours support so I login 2 and half hours earlier than everyone else. After I turn on the laptop I go to the gym for at least two hours. I cook food when I come back home, and would play games and watch movies during working hours. I will only come to the laptop when I hear a ping because we have this issue which I need to resolve. Or if they will call me to update them on things or show them how I do this or that. If I will count, I almost just render half of what is expected of me everyday. They all work together on the other half of the system which I barely touch even though I know it just the same as everyone. If they ask me if I am busy, I would say I am working on issues which do not really take too much time to check. This has been going on for 2 years now and I would be dead if they find out.