I know posting in this subreddit is biased but I’m trying to gauge if this is ridiculous.
I’m currently a Housekeeping Team Lead for second shift at a hospital. My main job revolves around getting discharged rooms cleaned and ready for new patients, inspecting quality of my staffs work, and making sure that areas are covered.
Today, my boss pulled me aside and told my supervisor and I that starting next week, we’re going to try out a “turn down service”. Basically what he wants ME to do is at the beginning of my shift, go around to patient rooms and ask if they need anything touched up or any supplies restocked as well as give a bit of customer service flair. This is because we survey patients about the quality of cleanliness they had while staying at the hospital. Those scores very rarely meet our goals. Like ever.
Firstly, our first shift is meant to interact with patients and clean their rooms. Second shift does not interact with patients unless we get called in to clean a spill. Secondly, if patients aren’t happy with the cleanliness of their rooms or their maintenance of it if they’re staying for a while, it’s because we’re understaffed and underpaid. Nobody gives a shit nor should we.
I just don’t think me going around and putting a smile on for patients randomly is going to increase their satisfaction. I quite frankly find this demeaning. I’m not some monkey.
I’m already trying to find another job but am I really in the wrong for thinking that this is just silly grunt work that won’t have any pay off? I don’t get paid enough for this.