So I work every other weekend at a nursing home as a front desk person. I was trained on a Saturday. Nobody knew when I was supposed to leave. One person thought 1 o'clock. One person got told 2 o'clock. I got told 1:30. Nobody tried to contact our boss (probably because I'd later discover she never answers).
Sunday came around and I worked alone despite thinking someone else was going to be there. After all the only things I was shown how to do were sorting mail, putting together new resident packets, and how to find a resident's room number. And people kept asking me questions that I didn't know the answers to. I couldn't direct them to anyone else either because nobody in the office works on the weekends and none of the other staff knows the answers either.
The only reason I even know how to use the office phone is because I have prior experience with this type of phone system.
Communication is a low priority here too. Often they'll have people come in expecting me to know what they're talking about because they've talked to someone else on staff here earlier in the week but nobody bothered telling me. They'll ask me questions like where we want something put or where they're supposed to go and I have no clue.
At this point I just go with whatever happens. If I don't know the answer I direct them to a nurse or tell them to come back and ask on a weekday.
The people here are even unnecessarily cruel to the residents. To the point where the state fined them big time shortly before I started. I had to sit through a talk where they told the nurses that “even tho we've all done it, you can't lock people into their beds and ignore them”.
They're constantly understaffed to the point that the kitchen staff sometimes doesn't get night meals out until 7pm and my boss bullied me into doing everything from janitorial tasks to kitchen tasks.
I get paid enough to tough it out or argue but this is definitely not a great workplace. I pity the residents who have to live here.