I work in retail as a keyholder. My SM (who couldn't manage his way out of a paper bag) is constantly blowing up my phone, even on my day off, about how stressed out he is because people aren't filling out surveys or signing up for our rewards program, which we're evaluated on.
I was meeting, and then had a few customers who either refused or didn't understand because they didn't speak English.
Yet all he is doing is telling me how the “pressure is on” – yet he's living his best life, working another job in a town 45 minutes away and also shilling for an MLM.
I felt less pressured and annoyed by my call center jobs. When did metrics and KPIs become so standard in the workforce?