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Any thoughts on Chewy as a company

So I just had a great experience with a customer rep from Chewy.com and wanted to see if anyone ever worked for them. My pet parent friends have always raves about their customer service and how friendly they are. I was curious if they treat their employees as well as their customers. When my dog died them send a hand written signed card and refunded me my recent food purchase. Yesterday they refunded me $100 of dog food because my dog didn’t like it and said just donate the rest to a local shelter. On this forum we talk a lot about companies that are awful to employees and how as customers we should avoid doing business with them. I think if it’s also good to recognize businesses that treat both employees and customers well. I only know the company from being a customer so was curious about them from…


So I just had a great experience with a customer rep from Chewy.com and wanted to see if anyone ever worked for them.

My pet parent friends have always raves about their customer service and how friendly they are. I was curious if they treat their employees as well as their customers.

When my dog died them send a hand written signed card and refunded me my recent food purchase. Yesterday they refunded me $100 of dog food because my dog didn’t like it and said just donate the rest to a local shelter.

On this forum we talk a lot about companies that are awful to employees and how as customers we should avoid doing business with them. I think if it’s also good to recognize businesses that treat both employees and customers well. I only know the company from being a customer so was curious about them from an employee perspective.

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