I started a new job 6 months ago and enrolled in the company's health insurance plan. I received all the appropriate documentation and member cards. Shortly after that I was informed that the health insurance company would be changing and those that were participating in the previous insurance would be enrolled in the new plan. After hearing nothing for a couple weeks I inquired about receiving the new health insurance information and was met with an ambiguous explanation of how the actual membership cards were delayed but we were definitely “covered”. I explained that I can't go to the doctor and simply tell them that I am “covered”. I need to provide proof of insurance so it can be billed properly. My employer's response was to just send them the bill and they would pay it (which I'm pretty sure is a HIPAA violation).
It has now been over two months with no proof of insurance. I contacted the insurance company and they said they have no record of me or the company I work for, yet on my paystub it shows that there is a deduction for Health Benefits. I'm not sure what to do with all of this. The problem is that I work for a small business and we do not have an HR department. The person handling this also has other roles in the company. Any idea what to do from here? I like the job and don't want to look for another one but not sure I have any other options.