Every week we have a Monday and Friday meeting, where we share news and concerns that have popped up that week (it’s a hotel). During today the General Manager read a few reviews and they all had to do with housekeeping not getting rooms cleaned properly.
GM: Okay, so how do we resolve this situation?
Every housekeeper in the meeting responded the exact same way: We need more time to actually clean.
(To give context, they will be assigned anywhere from 12-20 rooms a day and are only given 23 minutes to finish each room, no matter how bad it is. If they are even a few minutes late they get yelled at for being slow. In most hotels 12 is a pretty high number and they are given 30-40 minutes a room. So they work more rooms, and are given less time to do the work than most places.)
The GM’s response to that suggestion: How about we talk to the guests whenever we see them? That will improve their stay.
How exactly does that address the fact that they don’t have time to properly clean the rooms, which is the biggest complaint?