My management tells us they want us to be independent and use our best judgment, but often when I do that – I get told that it's not up to me to decide X,Y,Z. Then they ask us to come to them for everything and get the answers. So I begin coming to them confirming everything extensively, and get treated like I'm incompetent because I “should just know.” Clarification questions are treated like I shouldn't even be asking them.
I work with custom orders, and management gets customization fees from vendors which they then mark up to retail pricing. At my previous job, not only was I in contact with vendors, but we had a book with retail pricing of customizations. I didn't need to go through anyone. At my current job, I'm expected to ask management for these fees, because they don't have a book and they pretty much rejected my request for us to have one that is accessible to me.
EX: The other day I ask the store owner for a customization fee. The following day my angry manager processes my order and yells at me for not having the fee right because I should “know by now” that all customizations for this brand require an admin fee. Yet, my literal boss who's above her didn't give me this fee, not to mention she later confirmed that not all customizations actually require it. I feel like I'm going insane. On the one hand they are gatekeeping info from me by not having accessible resources, and on the other they expect me to “just know” things that they give me differing answers for.
What is the purpose of this? Is it to gaslight me into thinking I'm an incompetent idiot? I don't understand. Is this an abusive environment?