Had an old customer reach out today wanting to work with us again because the new cheaper company they went with can’t provide staff (hiring issues). Duh they can’t- the reason we are more expensive (still reasonable/cheaper than a lot of our competitors) is because we pay a higher rate to our staff.
The kicker is this customer is trying to get me to price match the other company and acting like they are really giving me an opportunity to win them back as a customer. I honestly don’t think they see the connection between the cheaper cost and the inability to hire staff.