I’m a staffing agency temp on assignment for a health insurance company, remote job in customer service. This job has been a shitshow since the beginning — training was insufficient, terrible communication between trainers and managers, and there is no support from permanent workers for all the complex daily tasks (me and my training group help each other out as much as we can).
Me and a handful of others got chosen for a “special project” and were taken off the phones back in February to do email support. After “training” for that, the supervisor I was assigned to had only been told she was getting a new group of temps the day before we were put on her team. She didn’t know what to do with us. Gave us some spreadsheets of claim tickets to assist permanent agents with.
We finished the lists, she didn’t know what else to do with us and clearly didn’t want to be bothered. I said I’d reach out to the agent whose tickets I’d gotten in my spreadsheet. Did some additional tasks for her over the course of two weeks. Ran out of things to do from there. Supervisor said the special project was ending, and we’d be going back to the phones — but she got overruled by higher ups, and we stayed with her, but she never assigned more work, and I didn’t ask for it. My and my little group all agreed that we wouldn’t ask, and just act busy.
I’ve spent the last two weeks logging in at 8am, clocking my hours, and logging off at 5pm having done literally nothing. Been reading, been on Reddit, enjoying my hobbies, helping more around the house with chores. I wiggle the mouse every fifteen minutes to keep the computer from going idle.
I submit my hours and get paid right on time, full paycheck for 40 hours. Nobody’s checked in on me, nobody’s asked questions. This company is paying me to do nothing all day. And I don’t feel bad about it at all.
I’m a low wage earner. I’m over 30, and have been working since I was 19 but never earned more than $29k in a year. And honestly, I feel like I deserve this. I’ve paid my dues. I’ll take it easy when the opportunity arises.
TL;DR I’ve been logging 40 hours a week for doing zero work, and nobody in management has thought to check in on me. I regret nothing.