On mobile and my English has never been the best, I now work in internal recruitment and recruit nurses.
Big boss pulls my team and I into a big meeting about our timekeeping, early starts, late finishes, long lunches, going to the gym midday etc.
I try to explain that unlike other sectors nurses don’t go near there phone 9-5 (they are usually with patients) typically most our day is admin, email, development etc and the early starts are to get the night staff on the phone and late finishes the day staff. The long lunches, midday gym, late start for late finishers early finish for early starters etc and whatever Is so that my guys have a work life balance.
Big boss doesn’t like it, insists 9-5 like everyone else, my team and I just laughed and said ok (whole team malicious compliance) no one worked before or after their shift by a minute.
worst two performing months in company history for nursing, best part is he ended up with a lot of out of hours calls that we usually picked up. Big boss pulled us all into a meeting today told us to run things as we saw fit, apologised and has also offered to pay us for any extra out of hours calls outside of our standard 7hrs