I work for a call center( health insurance ) and on Tuesday we had over 10000 calls .. usually we take the calls as they come in but due to high call volume we decided to take a callback list of members and we advised we will be reaching out within 48 hours . However we are still busy today and when I asked my supervisor if the members already received a call back he stated no due to us being busy still ? Can I report this to someone ? these ppl need assistance with medications transportation doctor visits etc ..