I have been in the IT industry in a service role and basically what we are told is that the customer is God and always right.
The other day one of my colleagues had a really nasty incident wherein the customer basically said that my colleague is a vendor and a labourer, he should report to the customer since he has taken 24*7 support and that he should not question why some task is getting delayed from the customer end.
The funny part is my colleague is in a service role and not support role, so basically 1 day of service is 8 hours which the customer did not knew.
Hearing all this really made my blood boil and feel bad for my colleague. He just quietly listened to the customer and tried to explain in a calm manner.
Even my colleague's manager is on the “customer is god” bandwagon and did not gave a appropriate response for my colleague who has worked for 7-8 years in the company.
Fuck capitalism and making this concept of customer is God and always right.