I'm curious what customer service agents would change about the customer service system they use to issue returns / exchanges, address customer issues. It seems like they are often difficult to use and lookup the customer order. Is that true? What would make your work-lives easier?
I'm curious what customer service agents would change about the customer service system they use to issue returns / exchanges, address customer issues. It seems like they are often difficult to use and lookup the customer order. Is that true? What would make your work-lives easier?