I work at a call center. When a caller demands a manager it escalates to a supervisor. Today I had a call escalate. When I called the supervisor to take the call the supervisor declined to take it stating they are a back up supervisor and wouldn’t get supervisor pay to take the call. I am just refreshed that this back up declined taking on a task they wouldn’t get the proper pay rate for.
I work at a call center. When a caller demands a manager it escalates to a supervisor.
Today I had a call escalate. When I called the supervisor to take the call the supervisor declined to take it stating they are a back up supervisor and wouldn’t get supervisor pay to take the call.
I am just refreshed that this back up declined taking on a task they wouldn’t get the proper pay rate for.