So I work at a pharmacy. It is pretty important that I’m polite and understanding towards patients.
So today a patient came in to pick up their relative’s prescription. I was struggling to find it and the lady didn’t really know what they were expecting so she put me on the phone to the person she was collecting the medication for .
Now this is where I fucked up. I turned my back from the counter and went to walk into the pharmacy so I could look at the patients medication history whilst speaking to them on the phone . As I walked in there was a tote on the floor , it wasn’t there before so I guess I didn’t notice it this time. The pharmacy i work at is extremely small we really need a 2nd floor as we are always bumping into each other and there’s never any room with all the totes .
Anyways I tripped over it . I then said ‘fucking hell’ just as an automatic response . I totally didn’t realise I had just said that on the phone so the patient heard me . The patient then asked me ‘did you just swear ‘ I then immediately realised she had heard me . Then my co workers started looking at me and saying ‘ did she just swear at the patient ?’ . I tried to play it off and ignore my mistake , I told her I fell over when she asked me if I swore , but I didn’t tell her I wasn’t swearing at her which I wish I did . I already have a lot of social anxiety when speaking on the phone I guess this mistake made it 100x worse .
My mind then went blank and I couldn’t think. I couldn’t focus on finding their prescription after that I had total brain fog and couldn’t think. I decided to come off the phone and asked my co workers for help. Not to my surprise , they were looking at me and laughing and saying ‘did she just swear at the patient ‘ . I had to ask my boss for help . Even 5 mins later I saw them talking about me in a quiet voice and looking directly at me
I think they were saying that I’m too unprofessional and stupid for the job
I feel so bad too , the patient probably thought I was rude as fuck
I hate my life I want to kill myself