Question for the squad at large:
I work in a call center that uses a phone dialer called Noble, through Salesforce. I'm ok taking calls and all that but being to be in the queue and taking calls back to back is rough sometimes. Does anyone have experience with these systems, enough to know of a way to cheat the system a little? Like moving myself into certain statuses to help “pad my stats” or give myself an extra bit of break?
I hate being monitored for the whole time, that's just something to deal with in a call center and that's fine I can deal. But I'd love to figure out how to game it a bit to relieve some of the pressure of being in queue all day.
Also, feel free to just complain about jobs with back to back work flow and minimal time to breathe or think for yourself. That's mainly my issue and I feel it is common, especially in the call center environment.
Also also, just delete my post if I'm breaking rules or anything, figured this would be the community to ask about cheeky exploits.