I don't know if I'm being overdramatic. I just don't know anymore. My managers have started behaving very inappropriately towards me. I've signed a bunch of written warnings about my “poor performance”, and yet I have not been fired. All of these warnings and meetings are about wildly specific things.
They're angry because I don't want to “move up” in the company. They're right about that. I have no interest in being a manager.
I have been nitpicked for not pushing my chair in at the end of the day.
I have been nitpicked for leaving at 5pm, which is when my shift is over. 90% of the time I leave at 5:05, because I do check things, but you guessed it!!!hahhahaa. Overtime is unpaid so I don't hang out to chat/do extra paperwork like some of the other employees.
I know I've been making some dumb mistakes lately, but I'm also being blamed for things entirely out of my control. Our servers keep crashing/slowing down. Of course I'm making mistakes? The customers are annoyed with all of us, because our usual speedy service became riddled with bugs for THREE WEEKS. Serious delays have become more common, and more work is getting piled on me because my on-the-road sales guys are dealing with even more extreme computer issues.
Issues that won't go away.
My managers seem to think I'm lazy dead weight, because I cannot smile and ignore these drastic issues.
They told me they've been “too nice” to me, and I need to see this as my career…but what else can I do? If the rep computers are down almost every day I have to spend hours of time making sure their orders are in. My phone is constantly tied up by reps that need help….so the customers have been complaining near constantly…for good reason. They can't talk to me, and I'm supposed to be there for them.
I've been critiqued for working too fast, and I do make mistakes because of that, but I'm so afraid to focus on other things.
Just recently the phones went dead. How long were they out, you ask? All day. All day on my Friday the office had no phone line. Nobody could call in. Everybody had to call the reps…who in turn called us on our PERSONAL PHONES so we could type up supply orders.
This is when my direct supervisor goes too far. Way over the line…
We have call lists. My direct supervisor gave us more mandatory calls to do a day. When the phones went out that was actually a good thing. A great thing, because even though they couldn't call us we knew who to call.
I complimented her.
Said it was lucky that the lists were updated right before the crash.
She lost her shit.
Accused me of being happy(?) about the outage.
Then she smacked me on the arm. It actually really hurt. She wasn't being gentle about it.
When I first got hired everyone was friendly.
Your boss is not your friend.
I don't know what to do.