I am a 50yo female with a Master's in Social Work. I have been in the helping professions my whole career. I have been a teacher, a counselor, a Child Protective Services worker, a program administrator, and am now a case manager. I truly love working with people.
I am currently a case manager at a nonprofit and have been here exactly 1 year. When I started, I was overseeing a local grant with a lot of flexibility and a lot of room to help people. I loved it. Then we had some staff changes, and they moved me (temporarily, supposedly) to a position overseeing a federal grant with a lot more rules and red tape and hoops to jump through. This is the second job where I've been taken from what I enjoy and excel at and placed elsewhere. Now I can't seem to get anyone qualified to receive help because I am missing this form or that one (usually documentation from partner agencies who won't provide what I need despite us having info releases from the clients).
I don't feel like I was trained very well, but my manager refuses to accept that it's anybody's fault but mine. I receive email chewing-out almost daily because I forgot this or didn't do that or I'm too slow at sending eligibilities. When I ask questions I get the response of “we went over that.” The other manager who ran the program I previously worked openly dislikes me and has now started adding her criticism to the mix. I am really starting to hate my job and the fact that I'm not really helping anyone. I work at a gas station as a side hustle, and I like that much better than I like my current job!
I want to quit, but i wonder if i need to talk to someone first or give it more time. I know I could go full-time at the gas station, but it would be about a $1000/monthly pay cut. I'm not licensed, so I can't do private practice. I loved teaching but haven't taught in 20 years. It might be nice to work from home, but I think I'd go nuts without working directly with people, plus I have no idea what I would do. Yet I can't stand the thoughts of going through this same thing again with another job.
I guess I'm just looking for thoughts, suggestions, and feedback. Thanks in advance.
TL:DR: I'm a people person assigned to a job I hate and have been poorly trained for. Regularly criticized and thinking of quitting. Thoughts, suggestions, feedback?