I found out my manager has been lying to the non profit clients about the SLA numbers and “rounding” up on billing. For example, if a task took 1 minute to complete, she rounded up and billed for 15 minutes. Obviously this creates a huge discrepancy between the actual time spent on tasks and the time that was billed. In my opinion it’s stealing from the clients. Is there somewhere that I can report this information?
The dept head and accounting manager are aware of the situation. Someone did the billing correctly when she was out and they were struggling to figure out what to do about it as the clients would obviously know something was wrong (it was a big difference between what was billed the month prior). Their solution was to use info from last month to add onto the billing so it wouldn’t seem like such a drastic difference.