I just read this article (link) about how Microsoft Germany is using AI to disrupt businesses and save time. They have a chat system that can handle speech-to-text phone calls and automatically transcribe and summarize them. This way, the agents of the call center don’t have to manually type in the content of the calls.
The article says that this chat system can save 500 working hours a day for a large Microsoft customer in the Netherlands, which receives 30,000 calls a day. That’s impressive!
But what’s even more impressive is that the prototype for the project was created within two hours, and a single developer implemented the project in two weeks. That’s some amazing productivity!
Link in desc