A few hours ago, I was talking to guy at Disney+ customer service on their chat service. I wanted to ask him when the remaining nine episodes of the 21st season of Family Guy would be available here in Sweden.
From the start, he was polite to the extreme (which I'm used to when it come to Americans and customer service), but it developed into avoiding a conflict, where he repeatedly thanked me for not being mad at him (and sometimes saying he was hoping I wouldn't get mad). He also thanked me for being nice to him.
After a while, I asked him if it was out of the ordinary for people to behave in a civil manner. I praised him on his outstanding service (he answered my questions to the best of his ability and the answers were none of his fault, nor was it in his power to do anything about it).
I also told him that I wished for his and his co-workers to have a better and healthier work environment where they aren't overwhelmed by self-righteous people who overestimate their own importance.
He asked me if I would want to evaluate his performance in a short survey. I gave him maximum points and left a comment praising him.
It wasn't about his politeness being sincere or “too much”, it was uncomfortable since I felt really bad for him being afraid all the time since I assume it comes from a lot of experience from receiving hate.
There should be rules (that are consistently enforced) on how you can and can't treat people who provides a service. The customer isn't always right (it's rarely the case) and even if they are, be civil about it.