That is what I was just told in training for a new job. Here is the whole quote “If they ask you for something, always answer with no. If they complain about that then you can look and see what you can do but don't make any promises.”
Couldn't be an important product or service right?
It is for a fucking car manufacturer that should probably rethink this strategy seeing the number of lawsuits against them is staggering. Who is it? Hint – Tik-Tok challenge.
These poor people are calling in because their freaking vehicle isn't working. Yes, I know people trying to scam. That doesn't mean you treat everyone like shit from the 1st second. They are left on hold for easily an hour. (Average hold is 80 minutes) Then they get told we can't do anything. Even after the initial no, we won't do anything. I have to place the blame on the dealership and say that the dealership is independently owned and they don't have to listen to us.
There is so much more I could say but I'm sure you all have heard it all.
So, I found another job that starts in 10 days. But, I think I am going to keep training so I can learn how not to do something or in case I change my mind.