First time poster, and I'm on mobile, so I'm sorry for formatting. It's a long one, I'm sorry in advance.
Little background: I (26F) work patient registration at an outpatient doctor's office. At least, that's what I was hired to do. I applied as a Scribe, but they offered me the registration gig with a promise that in six months we could reevaluate positions. I was desperate for work, and they offered the most money I'd ever made so I took the job.
It was fine at first. But two months after I was hired, they opened a second location closer to my home, and they asked me if I would be willing to cover until they hired someone, then I could return to the main office. I said sure. So, with only two months training, I went and opened a new office as front desk alone.
As business picked up, they hired a temp, who didn't work out. I complained about stress levels and my mental health (my psychiatrist said I was a step away from a grippy sock vacation). They told me they were hiring someone- and they did. My new coworker is much better, workload is shared, and everyone is happy.
Except for management, which changed over in October. The first to go was our overtime- if we had more hours than we should on Thursday, the order from above would come that we have x amount of OT, can you please leave early or come late to prevent it? Well, no, I can't, because I'm legally blind. I require scheduled transportation to get to and from work every day. My boss knew this. Her solution? “Take a two hour lunch.” Even when my scheduled, posted hours gave me OT (7:45-17:00), I would have to take a long lunch on Friday to get rid of the extra hour.
Then came the bonus work. Since our office is slow, my coworker was given the task of clearing out the referrals (a part of call centers job), while I was given fifteen minutes of training and told to verify the authorizations of every single Tricare patient, for both offices. And since we were already calling patients, could we also call the other office's surgery folks and let them know their surgery times, or reschedule their patients too? It was a lot, managing our (no longer slow) office with all the extras, but we made it work with the two of us pretty well.
Last Friday, we received a message from our manager. Due to staffing changes, my coworker was being called to the main office, leaving me alone. Monday I had a record number of my own patients, a record number of Tricare patients for the week, an extra doctor that I don't usually have to work with, and still had surgery and rescheduling patients to call. I did not get everything done.
Today, due to similar staffing changes, my office is closing at noon. Everyone may leave, except front desk (just me!), who has to stay to reschedule walk-ins and work on the referrals I've never done before. I would say this makes sense so the office doesn't appear closed, except that in the early days when my surgeon would be called to an add-on case, the office would close and front desk was free to go too. So why the change now?
Our employee self assessments (accomplishments, strengths, weaknesses, company values) are due this Friday. After we submit them, our managers fill out the same form but for us, and we have a meeting to discuss it. I am very interested to see what they say about me. I feel as though if it does not come with a significant raise, or promotion, or both, it is time to jump ship, because I will not allow another company to walk all over me.
So wonderful people of Reddit, am I losing my mind? Entitled? Selfish? Stupid? Where do I go? What do I do?