Call centers are all about metrics, unable to meet it means you're out. And it keeps on increasing, imagine solving a complicated issue within 7-10 minutes. Imagine replacing 1 detractor with 5 promoters, i feel like a machine a very inefficient machine for not meeting the metrics.
Call centers are all about metrics, unable to meet it means you're out.
And it keeps on increasing, imagine solving a complicated issue within 7-10 minutes.
Imagine replacing 1 detractor with 5 promoters, i feel like a machine a very inefficient machine for not meeting the metrics.