Hi, Im looking for advise on how to solve this issue. Sorry in advance if my writing seems scrambled or bad grammar, I am way stressed and needed to rant.
I have been working at this chain retail job for 3 years and genuinely love the work that I do and the people I work with. I am currently a lead in charge of receiving, the store is small enough that everybody does everything, I or management might cashier or cashiers might help with receiving.
The assistant store manager ASM has been the ASM for a year and a half and has always had her own clique but the old SM would keep her in check and keep the work going. A new SM took over six months ago when the old SM quit. At first she was productive and the store ran smoothly but as she became friends with the ASM the state of the store has fallen. There is department supervisor DS whose job is to clean, organize and merchandise the store, she is credited as management because she holds keys and has closing/opening responsibilities like the SM and ASM she does not have work that requires her to be in the office. ASM was quick to befriend her and move her into the DS position shortly after the was hired a year ago. Ever since DS took the role the store has looked like trash and all the departments blended into one.
Over the past six months the management; SM, ASM, and DS, have spent their time sitting in the office avoiding work gossiping/ complaining about associates. When management is needed they harass the associates over the radio or promise to help but never show up. They will also watch cashiers fall apart on camera and laugh about them when they ask for backup. Because of this most of our staff has left, we currently have no opening cashiers and not even half the people we need for stock. The district manager DM has told SM that if there are no associates to get the work done the management has to step in and help with stock or cashier. lately I have been the cashier and stock has fallen way behind. When DM calls he is always told things are done or that they are not done because of me. Me and the associates are blamed for all the problems. I have confronted SM and ASM about their lack of helping and they always claim there is too much office work and they don't have the time. The previous SM was outspoken about her work load and only had office work on Mondays.
Currently we have reached a state where customers storm out because they don't get the help they need, and receiving new shipments is difficult due to older shipments piled in the way and the state of the store. I am told it is my responsibility to get it all done, but without the man power it is impossible and gets worse everyday. Management fails to see any of this as their fault. The claim it is because associates are lazy and spend time talking. I am being worked to death and accused of being lazy by lazy disrespectful management. I'm not sure if this is something I should contact HR about or maybe I am just being paranoid and should just accept that managers do office work and I and associates do the busy work. But the store is failing because of management and I don't want to lose this job.