I am currently a customer service agent/front desk person for a radio station. A couple months ago my manager told us (me and other CSAs) that we would be required to be able to start a sale by sending package information to clients then forward their details to the sales team and that it is not mandatory to complete any sales. Yesterday I then got an email from the boss that stated that any CSA who is not able to conduct sales will not be given priority when rostering (meaning forced to work night shift).
Obviously everyone knows that being a sales agent is a completely different full time job and we are now required to do the entire process from start to finish. Did I mention all this is unpaid but at least we get commission.