I work a professional full time job and started working part time at a nearby fitness studio as a sales associate to make some extra cash. I went in for my shift this evening and saw these complaints from the owner. He owns 3 separate studios in the area. He has repeatedly said that the aspect we are most highly reviewed on is cleanliness.
The first pic includes a list of issues he found intolerable, my favorite of which is “air freshener sitting on stool”. He was upset that a can of air freshener spray was apparently in the wrong place in the restroom. (Nowhere does he address where he thinks it belongs. The floor? There is no cabinet/shelf/anything like that in this bathroom.)
I also really like “I’m not 100% confident we’re swiffering at the end of each shift, but don’t have specific examples to state that we’re not”. Cool. Just going off the vibes and accusing us of being lazy liars. Also love that it’s an issue that one of the bathrooms has 6-8 extra rolls of toilet paper on the shelf, which he seems to think is an offensively high number of rolls (“absolutely no need for this”), and another bathroom (in a different location) has 2 extra rolls, which evidently is too few.
He complains that the mirrors are streaky, but he buys dollar store glass cleaner and gives us rough Scott paper towels to clean them with. No microfiber cloths or windex. Of course they look like shit.
The “front desk display” he describes comprises one vase of flowers, one standard size bottle of hand sanitizer, and one small plastic holder filled with brochures. These items do not move from these places. There is nothing to “reset”. But he sent a reference photo showing where, precisely, he wants the bottle of hand sanitizer to be at all times.
He cares a lot that the desk chair is pushed in while we are closed and the lights are off and no one is there to see it.
Pic 2 lists standard procedures, “which we should all know” — it was definitely never mentioned to me that there is a very specific number of extra toilet paper rolls permitted in each bathroom, or that they must be in a particular shape and configuration.
Possibly the worst part is that on most days of the week, the sales associate on staff is scheduled to leave before the last class of the evening is over, and most of the cleaning tasks can’t be done while class is in session because the clients are using the space. And yes, he is solely responsible for making the schedule. I am all for cleanliness and tidiness, and have always made sure to complete the assigned tasks, but I can’t imagine being this obsessed with how many paper towels are in a stack, or caring whether the box of Kleenex is placed on the correct part of the table — especially when real issues (such as the wifi connection constantly going out, or front door keys not working) go unaddressed. No thank you.