I'm making this post a sort of a Aita style and could use some insight.
Groundwork: I work for a tmc or travel management company, that handles corporate clients. It's a travel arm of a bigger financial corporation. I'm on a team that handles one specific company and nothing else. The client company is also a financial based company that I do have the question of impropriety but that's another matter all together
Main issue: As an hourly worker I make theost I've ever made previously at 24 an hour, no I know from the jump there are thousands of people who don't make nearly as much, but that amount of money comes with a lot of hassle. I work from home using their computer. I have health insurance and a 401 k which is meh but i digress.
They have a system in place that is a tracking software of when your in available status and when your not giving you alerts to when to take your break or if your exactly on time,/late and if you're over on any metric tells you that an email is being sent to your leader like some sort of threatening posture. This pop up on your screen also asks if your on hold with a vendor after 2 minutes and tells you if you aren't go back to the client and if you are on hold for an airline to use their website.
The PTO process is a nightmare they have an allotment calendar show how many hours workforce has for people to take PTO, to which they swear by but don't tell you that if they fall below a 80 percentage service level threshold, that calendar doesn't matter so your request will stay pending, even for doctors appointments there's no way to see what that level is. I have a lot of health issues and may need frequent appointments in a month like right now I need some teeth pulled but I can't planned it out because of being told about the service level.
In essence I'm stuck in two schools of thought, one is hey your making a decent amount and your the breadwinner of your home suck it up, the other half is like I shouldn't die for this job that via management and training doesn't give a shit about me as a human. Oh I forgot to mention with all of the bookings and and changes I do of itineraries which is in a dos based system designed by American airlines in the late 80s, I make zero commission. Thoughts?