I just wanted to share my work experience with the company I am quitting. While it might not be as crazy as some of the stories I've read here, it's still worth sharing.
I'm originally from Europe and moved to the USA a few years ago. Although I'm good at written English, I often struggle to express my thoughts when speaking with people, which has made it challenging for me in the workplace.
I finally found a job that allowed me to provide customer service in my language, which was a huge score! During the interview, they told me that all employees were working remotely due to the pandemic and that they didn't know if we were going to go back to the office, so the job was currently remote. The interview went well, and they offered me the job right away, even though the pay was a bit lower than what I was making before.
After starting the job, I noticed that the company frequently changed its rules and couldn't make up its mind on policies and procedures. The trainer told us that the job would likely stay remote forever, but six months into the position, the general manager said that all customer service agents needed to go into the office once a month. Although this was frustrating, I went along with it.
A few months later, I asked my supervisor if there were any plans for layoffs or cost-cutting. She assured me that there were no such plans. However, I was later surprised to learn that my position had been cut, and I was being moved to an English-speaking role. This was devastating news for me since my language was the main reason I took the job. Additionally, with English, I had to handle up to 70/80 tasks a day being paid the same as before, which was a big increase from my previous workload. I asked if I could be laid off and receive severance instead, but the company refused, saying that they were giving me an opportunity to stay and I should've been grateful for it.
At this point, I decided that if I had to work in English, I might as well look for a fully remote job that paid more.