First of all my apologies if this doesn't belong here and this is a throwaway account as a precaution.( The three day wait to post with a new account on antiwork didn't stop me from posting this 🙂 )
This is a great sub, I've learned lots and appreciate everyones contribution! Hopefully mine fits the bill.
I work for Uscellular. A regional cellphone carrier that competes (kind of) with Verizon att and TMobile where we have home service.
I've worked here for 10 years. During that time i needed to meet a sales quota. The first couple of years it was only new line activations. Then a few years later it was that and an accesory quota. Then a year later they added a prepaid (pay as you go) activations quota. Fast forward to around dec 2020 they have now added the following metrics,
All metrics and quotas are monthly requirements
Hyla (phone trade ins).                          17% of sales
HSI (CAPPED cellular home internet). 2 activations
Dp+ (phone insurance).                         70% of sales
BIR (new lines with a business).          2 activations
Plan mix (sell more expensive plan)Â Â Â 70% of sales
Now don't get me wrong, as a sales associate I'll sell the products and services the company wants. It's my job after all but It is impossible to meet all of these metrics. i can hit my 3 core quotas but i cant hit 8 combined metrics it's impossible. It's not a will issue. Where i live our hsi is shit. Maybe in other regions it works better but not here. Here you can get unlimited internet with spectrum(cable internet) for 60$ my work Internet is $70 plus the monthly equipment fee and it slows down after 160GB! We take trade in phones for store credit. But who on gods green earth is going to sell their near perfect condition phone 12 for 250$???? Best buy offers 450$ !! The list goes on.
We have been given warnings that if these metrics aren't met we will be held accountable. After 1 written warning theres 3 write ups. On the third one you are fired. So if in the next three months i dont sell 2 hsi each month i will be let go. Thats ridiculous.
To make matters worse we are being micro managed. I've been selling for 10 years i dont need anyone to look over my shoulder and literally dictate what I say. I dont need someone pushing me to sell home internet to a customer that uses a flip phone and could give two shits about wifi in their house.
My manager prints out emails that we all receive and makes us read them and sign that it was read. Then she asks if i understood the email. Thats absurd! Of course i understand it, i read the same email 30 minutes ago before you printed it!!! I once heard my manager tell my co worker that she couldn't go to the bathroom until she helped a customer that walked in 2 seconds after she got up and started walking. Management gets a hard on the moment someone walks in thinking we are going to sell them hundreds of dollars of service. We take lots of cash payments to the exact same people every month. Why would they buy new shit every month? When we can't close a phone insurance add on we are supposed to get the manager. What does she do when she cant close it either? ask the customer if they can add it anyway and credit the cost for 3 months!! That's shady as hell!
Is there anything i can do or has anyone been through this before?
TL:DR
The company i work for seems to have gotten money hungry and has set unrealistic sales metrics that when not met will result in termination. Management micromanages us and practice shady tactics.