I work in the home services industry and our pay is 100% commission based for the work we sell and do. There’s calls we get from customers to go out and make repairs. There’s also calls for free inspection and if we find something urgent or needs to be maintained we get work by that method from free inspections.
Only thing is the rate something sells on a free inspection is super low compared to a call that is having a major issue (duh,) and a lot of my coworkers believe it to be a waste of time they would literally rather wait all day for a good call then do a free inspection.
Here is when becoming a team player shoots you in the foot. At our company we broken up into teams and my team got #1 in revenue last month but things started to slow down and all we do now mostly is free inspections. Thing is other teams refused to do them, literally heard stories of my coworkers sleeping in till 10. Denying to do a free inspection and wait for a good call all day to sell. At the end of the month they would all then have more revenue than us and we were not even a top 3 team.
It only started to change this month when my boss pulled my team into a meeting and said. “You 5 have done more free inspections than the rest of the other 19 guys combined.” They only looked into it cause we started to refuse to do inspections too and be just as belligerent as everyone else. When they asked why? We can point to everyone else and ask “why?” As well.